Our client is a global Media Agency group
The Group consists of four agencies who provide market leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures. They are are holders of numerous Agency and Network of the Year accolades, including most recently; Campaign’s Global Media Agency of the Year and Media Week’s Best Agency Partner and Best European Network @ Campaign Global Agency of the Year awards. The group has also won multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards and IPA Effectiveness Awards.
It is an exciting time to join the people team to help set up a newly formed People Services hub and to embed new ways of working. This position reporting into a People Services Manager plays a pivotal role in overseeing and managing the day-to-day operations of the People Services team. This role is integral to the set up and running of the People Services Hub. The Hub will centralise and consolidate the People Operations and payroll admin functions, enhancing efficiency, reducing costs, and standardising and optimising processes with an aim to achieving service excellence and fostering a positive employee experience.
Within this role, they are looking for strong leadership and people management skills to lead a new people services team. You will be highly proficient in HRIS Systems and MS Office Suite and be able to advise on process and system optimisations, providing and implementing best quality assurance.
The role requires an excellent problem solver and decision-maker as you will be a point of contact for complex people enquiries and issues, ensuring that guidance and resolutions are found in a professional and timely manner.
You must possess a strong understanding of people processes, policies and compliance and be able to effectively communicate these to both senior stakeholders and all other levels across the group. Further to these elements of the role, they are also looking for an analytical mindset with the ability to leverage data & insights for reporting to spot trends that inform decision-making and support strategic objectives.
It is imperative that you have a customer-centric approach with a focus on delivering exceptional service with a willingness to continuously improve and adapt, according to the needs of the business.
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