• Full Time
  • Anywhere

Our client is a Marketing consultancy, working with world beating brands and Agencies

They connect progressive brands and agencies, opening new doors. They help brands unlock commercial advantage through their marketing intelligence platform, and their pitch consultancy which aims to modernise agency search.  They also have an  editorial platform which  explores new trends, boundary-pushing topics and creative work that is driving the industry forward. They aim to set a progressive industry agenda and are becoming an increasingly provocative, disruptive and modernising voice.

This is a vital role within the consultancy to deliver exceptional client servicing and stand-out customer experience for their their brand and agency community. The Customer Success Executive is part of the Account Management team and will be focused on providing day-to-day admin / systems support and driving customer satisfaction and retention. The successful candidate will be highly organised, process driven, proactive and an excellent team player, with good communication skills.

Role responsibilities:
  • CRM platform – driving best practice and high-quality content:
  • Member agency profile support and quality control
  • Running virtual onboarding & platform tutorials
  • Responding promptly to platform and profile-based enquiries
  • Communications with member agencies around news, product updates and industry trends
  • Collating bespoke statistics & data from the platform
  • Collaborating with all teams in the business to leverage consultancy position and content
  • General team support:
  • Coordinating meetings and supporting on general ad-hoc work
  • Using the CRM platform to set up basic automation processes and improve team efficiency
  • Managing the admin process of agency renewals
  • Providing admin support to the Account Management team on pitch processes
  • Collaborating with the wider business to improve customer experience
  • Monitoring trade press for relevant news and insights

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